Effective January 1, 2019: Vendor chargeback disputes must be submitted within six months of the applied chargeback.
To dispute a chargeback please email firstname.lastname@example.org with the following information:
- Chargeback Deduction Number
- Chargeback Deduction Amount
- PO Reference Number
- BOL/POD details for cartons shipped per PO for all cartons
Chargebacks are logged in first come first serve order. Chargebacks will be worked for repayment provided the dispute is in-process prior to the 6-month deduction anniversary.
Disputes greater than 6 months old without prior notification will be denied. Vendors will be notified via email if the repayment is being denied or additional details are needed.
Vendors are responsible to respond timely to any requests from the research team for additional evidence support. If a Vendor fails to respond to requests after three or more email notification attempts, the researcher will close the case and move forward to the next claim.
The case will need to be submitted again by the Vendor once a dispute is closed.